Refund policy
Return and Refund Policy
Effective Date: 15 may 2025
At buynvo, customer satisfaction is important to us. We aim to provide a smooth and transparent return and refund experience. Please read this policy carefully before making a purchase.
1. Return Eligibility
To be eligible for a return, the item must meet the following conditions:
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The return request is made within 3 days of delivery.
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The product is unused, unworn, and in its original condition.
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All original packaging, tags, accessories, manuals, and invoices are included.
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The item is not damaged due to misuse, improper handling, or unauthorized modifications.
We reserve the right to reject returns that do not meet these eligibility requirements.
2. Non-Returnable Items
Certain items may not be eligible for return or refund, including:
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Personal care or hygiene products
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Customized or personalized items
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Digital/downloadable products
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Clearance, sale, or discounted items (if applicable)
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Gift cards or promotional items
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Products marked as “Non-Returnable” on the product page
Please review product descriptions carefully before placing your order.
3. Return Timeframe
Customers must initiate a return request within 3 days from the date of delivery.
Requests submitted after this period may not be accepted.
4. How to Request a Return
To request a return, please contact us at:
Email: buynvo297@gmail.com
Please include:
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Your order number
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Product name
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Reason for return
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Photos of the product (if damaged or defective)
Our support team will review your request and provide return instructions if approved.
5. Refund Process
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
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Refunds will be processed to the original payment method.
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Refund processing may take up to 1-3 days depending on your payment provider or bank.
Please note:
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Shipping charges may be non-refundable unless the return is due to our error.
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Refund timelines may vary depending on banks, UPI providers, or payment gateways.
6. Exchange Policy
We may offer exchanges for eligible products in cases such as:
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Wrong item received
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Damaged product
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Defective product
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Size replacement (if applicable)
Exchange requests must be submitted within 2 days of delivery.
Product exchanges are subject to stock availability.
7. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please contact us within 1-3 days of delivery.
Customers may be required to provide:
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Clear photos or videos of the issue
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Product packaging images
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Order details
After verification, we may offer:
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Replacement
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Exchange
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Full or partial refund
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Store credit (if applicable)
8. Return Shipping Costs
Return shipping responsibility may vary depending on the reason for return:
If the return is due to:
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Damaged item
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Defective product
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Incorrect item shipped by us
→ buynvo may cover the return shipping costs.
If the return is due to:
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Change of mind
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Incorrect order placed by customer
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Preference issues
→ Customers may be responsible for return shipping charges.
Shipping fees paid during checkout may not be refundable unless otherwise stated.
9. Cancellations
Orders may be canceled before shipment by contacting us at buynvo297@gmail.com .Once an order has been shipped, cancellation requests may no longer be possible and the standard return process will apply.
10. Late or Missing Refunds
If you have not received your refund within the expected timeframe:
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Check your bank account or payment app again.
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Contact your bank or payment provider, as processing delays can occur.
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If the issue persists, contact us at
buynvo297@gmail.com
11. Contact Information
For any questions related to returns, refunds, or exchanges, please contact:
BUYNVO
Email: buynvo297@gmail.com
We appreciate your trust in BUYNVO and are committed to making your shopping experience safe, fair, and reliable.
